crwin Privacy Policy
— Your Information, Our Responsibility

1.1 Personal Identity Information

When you open an account at crwin or use our services, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport number (for identity verification)
• Residential address

1.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, or Rocket account number (for transaction confirmation only)
• Bank account details (if bank transfer is used)
• Transaction history and amounts

Note: Full payment card or account details are not stored on our servers; these are processed securely by third-party payment gateways.

1.3 Technical and Usage Information

We automatically collect the following from your device and browsing activity:

• IP address and device type
• Browser information and operating system
• Session duration and pages visited
• Cookies and similar tracking technologies
• Game history and betting activity

2.1 Account Management and Service Delivery

crwin primarily uses collected information for the following purposes:

• Account registration, verification, and maintenance
• Processing deposit and withdrawal transactions
• Running gaming services smoothly
• Providing bonuses, promotions, and VIP benefits
• Offering 24/7 customer support in Bengali

2.2 Security and Fraud Prevention

We use information to maintain the security and integrity of the platform:

• Confirming the identity of authorized users
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering (AML) regulations
• Monitoring multiple accounts or suspicious activity

2.3 Service Improvement and Personalization

To improve your experience, we:

• Recommend games and promotions based on your preferences
• Improve platform performance and features
• Analyze and optimize the user experience
• Send relevant promotional information (with your consent)

3.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. crwin uses the following types of cookies:

• Essential Cookies: Required for login sessions and security.
• Functional Cookies: Remember your language and preferences.
• Analytics Cookies: Collect platform usage statistics.
• Marketing Cookies: Help display relevant advertisements.

3.2 Cookie Control

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly and may affect your login session.

4.1 When Information Is Shared

crwin does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Processors: Payment gateways applicable for bKash, Nagad, Rocket, and bank transfers.
• Identity Verification Services: To complete the KYC (Know Your Customer) process.
• Legal Obligations: If there is a lawful directive from the relevant authority.
• Technology Partners: Software providers required for platform operation.

4.2 Third-Party Privacy Policies

The third parties listed above have their own privacy policies. crwin is not responsible for their data-processing practices; however, we only work with partners who follow standard practices in data protection.

5.1 Technical Security

To keep your information secure, crwin has put in place the following technical measures:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Advanced firewall and intrusion detection system
• Secure database storage and regular backups
• Two-Factor Authentication option
• Regular security audits and testing

5.2 Administrative Security

Alongside technical measures, we also ensure data protection at the administrative level:

• Only authorized staff can access personal information
• All staff are trained on data protection
• Data access logs are recorded and monitored
• A rapid response plan is in place for data breaches

6.1 Retention Policy

crwin retains your information only for as long as necessary. The specific periods are as follows:

• Active Account Information: For as long as the account remains active.
• Transaction Records: A minimum of five years for legal and financial reasons.
• KYC Documents: For the period required by applicable law even after account closure.
• Marketing Information: Until you withdraw your consent.

6.2 Data Deletion Request

After closing your account, or where applicable, you may request that your information be deleted. However, some information may be required to be retained for a set period for legal or regulatory reasons.

7.1 Your Rights Regarding Your Information

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that certain uses be limited if you have an objection.
• Right to Object: The right to opt out of marketing communications.
• Right to Data Portability: The right to receive a copy of your information.

7.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us via live chat or email. crwin will respond to your request within a reasonable time. In some cases, identity verification may be required.

8.1 Age Limit

crwin's services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at account registration. If we become aware that information from a minor has been collected without our knowledge, that information will be deleted immediately and the account will be closed.

9.1 Notice of Policy Updates

crwin reserves the right to update this privacy policy as needed. For significant changes, we will:

• Update the "Last Updated" date on this page.
• A notification may be sent by email or on the platform.
• Active users may be asked to give their consent again for significant changes.

Continued use of the platform after an update will be taken to mean that you have accepted the revised policy. Please review this page regularly.