crwin Terms and Conditions

The words and phrases below are used with specific meanings throughout these terms and conditions. Understanding each definition clearly will give you a solid grasp of how the crwin platform works.

2.1 Registration Requirements

To open an account on the crwin platform, you must meet the following conditions. If the conditions are not met, crwin reserves the right to cancel the account at any time.

• You must be at least 21 years of age. Registration by minors is strictly prohibited.
• Each user may open only one account. Multiple accounts are not permitted.
• All information provided at the time of registration must be true, accurate and complete.
• crwin may request a national identity card or other documents to verify your identity if needed.
• It is entirely your responsibility to keep your account password and information confidential.

2.2 Identity Verification (KYC)

To ensure safe and responsible gaming, crwin may initiate a Know Your Customer (KYC) verification process at any time. Withdrawals may be held until verification is complete.

2.3 Account Security

We strongly advise you not to share your login details with any third party. If you suspect unauthorized access to your account, contact our support team immediately.

3.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit up to a maximum of ৳10,000. The wagering requirement for this bonus is 15x, meaning winnings from the bonus become withdrawable once you have placed bets totalling 15 times the bonus amount.

3.2 General Bonus Terms

• Each bonus offer applies once only and once per account.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must be met first.
• Multiple bonuses cannot be used at the same time while a bonus is active.
• crwin reserves the right to change the terms of any bonus offer or cancel a promotion at any time.

4.1 Deposit Rules

bKash, Nagad, Rocket and bank transfer can be used to deposit funds into crwin. The minimum deposit amount for each method is ৳200.

• Minimum deposit: ৳200 (for each method).
• Deposit methods: bKash, Nagad, Rocket, bank transfer.
• The owner of the account used to deposit and the crwin account holder must be the same person.
• Deposits made through a third party are not accepted and will be returned.

4.2 Withdrawal Rules

The following conditions apply when withdrawing funds from crwin. These rules must be followed to ensure safe and orderly financial management.

• Minimum withdrawal: ৳800.
• Standard withdrawals are processed within 5–30 minutes.
• All wagering requirements on any active bonus must be met before submitting a withdrawal request.
• Withdrawal requests will remain pending until KYC verification is complete.
• Withdrawals can only be made via the same method used for the deposit.

All games on the crwin platform are conducted in a safe and fair manner. Following the rules below is mandatory to keep the gaming experience fair for everyone.

5.1 General Gaming Rules

• The outcome of every game is determined by an impartial Random Number Generator (RNG).
• If your internet connection is lost during a gaming session, the session will be saved automatically.
• If a game result is voided due to a technical error, the staked amount will be refunded.
• In live casino games, the dealer's decision is final.

5.2 Sports Betting Rules

• If an event is cancelled after a bet has been placed, the staked amount will be refunded.
• Results will be based on outcomes announced by official bodies (ICC, FIFA, etc.).
• crwin relies on official information from the relevant sport's governing body and does not guarantee the accuracy of that information.
• For in-play betting, odds are subject to change and take effect only once the bet is confirmed.

5.3 Fair Play Policy

crwin ensures a level and fair gaming environment for every user. If a user wins by exploiting a technical error, bug, or unfair advantage, that win will be considered void.

The following activities are strictly prohibited on the crwin platform. Violating these prohibitions may result in account termination as well as legal action.

• Creating or operating an account on behalf of a minor.
• Creating multiple accounts or using another person's account.
• Engaging in bonus abuse, arbitrage betting or collusion.
• Using the platform for money laundering or any illegal financial activity.
• Playing games using automated software, bots or scripts.
• Intentionally exploiting system errors or bugs and failing to report them.
• Threatening or harassing other users or staff of crwin.
• Registering an account with false or misleading information.

7.1 Suspension by crwin

crwin may temporarily suspend or permanently terminate any account without notice in the following circumstances:

• In the event of a breach of any clause of the terms and conditions.
• If fraud or fraudulent activity is suspected.
• Failure to provide KYC information or provision of false information.
• Upon instruction from a government or regulatory authority.

7.2 Voluntary Closure by the User

You may permanently close your account at any time by notifying our support team. You will be given the opportunity to withdraw all available balance before the account is closed, however any bonus balance will be forfeited.

crwin places the highest importance on the security of your personal information. We use SSL encryption technology to keep all your information secure. Full details on how data is collected, used and stored can be found on our Privacy Policy page.

• Your information will be used only for the purpose of providing services and verifying your identity.
• Your information is not sold to third parties.
• Payment information is stored in encrypted form for financial security.
• Information may be disclosed where necessary to meet legal obligations.

crwin believes in responsible gaming and encourages the use of our platform for entertainment purposes only. Gaming should never be treated as a source of income.

9.1 Self-Restriction Tools

• You can set your own deposit limits, betting limits, or session time limits.
• You can use the temporary break (cooling-off) feature.
• Contact our support team for permanent self-exclusion.

To learn more about responsible gaming, visit our Responsible Gaming page.

crwin always strives to operate a safe and reliable platform. However, crwin does not accept responsibility in the following cases:

• Losses or missed opportunities caused by internet connection disruptions.
• Losses caused by delays or failures of third-party payment service providers.
• Account security being compromised due to the user's own negligence.
• Unexpected technical errors or disruptions during system maintenance.
• Losses arising from incorrect information or erroneous transactions made by the user.

crwin always strives to ensure the highest level of service and is committed to resolving any technical issues promptly.

crwin reserves the right to amend, change, or update these terms and conditions at any time. When changes take effect, the date of the latest update will be noted on this page.

• For significant changes, notice will be sent to the registered email address or posted on the platform.
• Continued use of the platform after updated terms are published constitutes acceptance of the new terms.
• If you do not agree to the new terms, the option to close your account remains available at any time.

If you have any questions, suggestions, or complaints regarding these terms and conditions, please contact our support team. We provide support in Bengali 24/7.